Insurance and Out-of-Network Benefits

Why We Do Not Take Insurance:

At Nova Cesta Counseling we have made the conscious decision to provide our services outside of the the world of insurance. There are many reasons for this decision, but ultimately it is because we believe that we can provide better, more flexible help to those in need. Specific reasons for not taking insurance are:

  • Insurance companies force us to share your personal therapy related information such as diagnosis, treatment plans, and progress.

  • Insurance companies can deny us the freedom to choose the direction and duration of your treatment, meaning that the direction of your treatment becomes directed by them and not by what we decide is most important for you.

  • The reimbursement process is time consuming and costly for therapists, and our reimbursement rates are often much lower than what actually allows us to make a living and run a practice. It forces therapists to take on unhealthy numbers of clients, which ultimately means that we would not be the personal touch, high quality practice that we strive to be. You deserve to be a healthy and balanced individual and so does your therapist!

Help With Out-of-Network Reimbursement:

You are welcome to seek out-of-network reimbursement from your insurance company. This is something you can do on your own with the receipts we provide you. Use the benefits checker tool below to see if you qualify for reimbursement for our services.

If you want less work for yourself, we have partnered with Mentaya to help clients use their out-of-network benefits to save money on therapy.

Mentaya is ideal if you:

  • Have out-of-network benefits

  • Feel overwhelmed by superbills and insurance

  • Have submitted superbills but failed to get any reimbursement

  • Want to skip the hassle of paperwork

Here's how it works:

  1. Sign up for Mentaya: https://mentaya.co/inviteclient/rEziMMylUhX4FMemIkOt

  2. Our practice will enter your sessions into the platform.

  3. Mentaya submits the claim and handles any insurance follow-up.

  4. You get reimbursed by insurance!

Mentaya charges you a 5% fee per claim, which includes handling any paperwork required, dealing with denials, and calling insurance companies. It's risk-free: They guarantee claims are successfully submitted, or a full refund of their fees.

*Please note that if you seek out-of-network reimbursement your insurance company will require a diagnosis. We cannot guarantee that the best diagnosis for you will qualify for reimbursement.